Matokeo ya Utafutaji
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Service Quality Management in Hospitality, Tourism, and Leisure
Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price dif... More
Language: ENGHakimiliki: 2001 -
Visitor Experience Design (Cabi Series In Tourism Management Research Ser.)
by Pierre Benckendorff • Wei Liu • Xiang Li • Ying Wang • Júlio Mendes • Ana Claudia Campos • I-Ling Chen • Peiyi Ding • Rouven Doran • Afiya Holder • Shan Jiang • Svein Larsen • Dung Le • Kuan-Huei Lee • Shanshi Li • Brent Moyle • Liubov Skavronskaya • Beverley Sparks • Patricia Valle • Gabby Walters • Katharina Wolff • Laurie Wu • Lihua GaoMost discussion of visitor experiences uses a behavioural or managerial approach where the way the visitor thinks is ignored - it's a black box. Visitor Experience Design is the first book of its kind to examine best practice in creating and delivering exciting and memorable travel and visitation e... More
Language: ENGHakimiliki: 2017 -
Busy Doggies
The beloved Busy Animals board book series has an irresistible new look! These busy doggies will have toddlers gnawing and pawing, lapping and napping, and tugging and hugging. Young children will love to imitate the many actions the doggies are doing, while the vivid, full-color photographs wil... More
Language: ENGHakimiliki: 2003