Designing Your Own Workforce of One
Companies have excelled by treating customers as "markets of one," offering them personalized buying experiences. But in managing their own workers, most firms still use one-size-fits-all HR practices. A better approach, according to talent management experts Susan Cantrell and David Smith, is to treat each employee as a "workforce of one." In this chapter they help you determine your own unique path toward managing your workforce as a workforce of one by choosing which of four customization approaches-workforce segmentation, modular choices, broad and simple rules, or employee-defined personalization-will work best in your organization, based on your specific business needs and types of employees. The chapter concludes with an inside view of how four leading companies-Best Buy, Procter & Gamble, Men's Wearhouse, and the Royal Bank of Scotland-chose the customization approaches that best suited their organizations. An easy-to-take quiz will help you do the same. This chapter was originally published as Chapter 6 of "Workforce of One: Revolutionizing Talent Management Through Customization."
- 2010 HBS Press
Choosing a Book Format
EPUB is the standard publishing format used by many e-book readers including iBooks, Easy Reader, VoiceDream Reader, etc. This is the most popular and widely used format.
DAISY format is used by GoRead, Read2Go and most Kurzweil devices.
Audio (MP3) format is used by audio only devices, such as iPod.
Braille format is used by Braille output devices.
DAISY Audio format works on DAISY compatible players such as Victor Reader Stream.
Accessible Word format can be unzipped and opened in any tool that supports .docx files.