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Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of 　ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs. Whether you are an experienced professional, a novice, or a quality management student or researcher, th... More

From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management. Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, too... More

The Shift Age is about humanity's new ere. As the Information Age gives way to the Shift Age, we are entering a time of transformation and change that offers both great risk and incredible opportunity. David Houle identifies and explains the dynamics and forces that already have reshaped and will co... More

We are leaving the Information Age and transitioning into the Shift Age, a time of transformation and change that offers both great risk and incredible opportunity. In Entering the Shift Age, David Houle identifies and explains the dynamics and forces that have shaped our world and will continue to ... More

We are leaving the Information Age and transitioning into the Shift Age, a time of transformation and change that offers both great risk and incredible opportunity. In Entering the Shift Age, David Houle identifies and explains the dynamics and forces that have shaped our world and will continue to ... More

We are leaving the Information Age and transitioning into the Shift Age, a time of transformation and change that offers both great risk and incredible opportunity. In Entering the Shift Age, David Houle identifies and explains the dynamics and forces that have shaped our world and will continue to ... More

We are leaving the Information Age and transitioning into the Shift Age, a time of transformation and change that offers both great risk and incredible opportunity. In Entering the Shift Age, David Houle identifies and explains the dynamics and forces that have shaped our world and will continue to ... More

We are leaving the Information Age and transitioning into the Shift Age, a time of transformation and change that offers both great risk and incredible opportunity. In Entering the Shift Age, David Houle identifies and explains the dynamics and forces that have shaped our world and will continue to ... More

We are leaving the Information Age and transitioning into the Shift Age, a time of transformation and change that offers both great risk and incredible opportunity. In Entering the Shift Age, David Houle identifies and explains the dynamics and forces that have shaped our world and will continue to ... More

This book by noted futurist, David Houle, is a call to action for people who are part of a growing movement concerned about education in America and who are committing time and effort toward its transformation. This book is not the answer, but a call to action, an offering of a vision and a necessa... More

We are leaving the Information Age and transitioning into the Shift Age, a time of transformation and change that offers both great risk and incredible opportunity. In Entering the Shift Age, David Houle identifies and explains the dynamics and forces that have shaped our world and will continue to ... More

The Information Age? Think again. Change is everywhere: how we communicate, what we do for a living, the values we hold, the way we raise our children, even the way we access information. Thanks to a global economy, the force of the Internet, and the explosion of mobile technology, we have-... More

Over a period of six years, at factory and warehouse, at the tavern across the road, in their homes and union meetings, on fishing trips and social outings, David Halle talked and listened to workers of an automated chemical plant in New Jersey's industrial heartland. He has emerged with an unusual... More

Over a period of six years, at factory and warehouse, at the tavern across the road, in their homes and union meetings, on fishing trips and social outings, David Halle talked and listened to workers of an automated chemical plant in New Jersey's industrial heartland. He has emerged with an unusuall... More

This searing indictment, David Healy's most comprehensive and forceful argument against the pharmaceuticalization of medicine, tackles problems in health care that are leading to a growing number of deaths and disabilities. Healy, who was the first to draw attention to the now well-publicized suicid... More

Healy recounts the changing definitions of mania through the centuries, explores the effects of new terminology and growing public awareness of the disease on culture and society, and examines the rise of psychotropic treatments and pharmacological marketing over the past four decades.... More

This book presents an altogether new approach to writing and evaluating writing in digital media. It suggests that usability theory provides few tools for evaluating content, because usability theory assumes only one kind of writing on the Internet. The author suggests three models: user-centric (us... More

Create! is a Design and Technology course for Key Stage 3. It provides all the material needed to deliver the demands of the new Key Stage 3 strategy. The course follows the QCA scheme and the materials support ICT requirements. A wide range of differentiated worksheets is available on a customisabl... More

The Psychopharmacologists 3 completes a trio of interview-based books about the process of therapeutic innovation in clinical psychiatry. David Healy's method is to interview key individuals involved in the discovery and deployment of drugs that have proved useful to psychiatry, and to draw them tog... More

Between the waters of the Atlantic and the Chesapeake is Delmarva, a storied land that was once the hunting ground of Blackbeard, where ancient sea monsters lurk and wild ponies gallop along the beaches. Local author David Healey explores the lore of Delmarva, from the legends of St. Michaels--the t... More

David Healy follows his widely praised study, The Antidepressant Era, with an even more ambitious and dramatic story: the discovery and development of antipsychotic medication. Healy argues that the discovery of chlorpromazine (more generally known as Thorazine) is as significant in the history of m... More

This provocative history of bipolar disorder illuminates how perceptions of illness, if not the illnesses themselves, are mutable over time. Beginning with the origins of the concept of mania—and the term maniac—in ancient Greek and Roman civilizations, renowned psychiatrist David Healy exam... More

Prozac. Paxil. Zoloft. Turn on your television and you are likely to see a commercial for one of the many selective serotonin reuptake inhibitors (SSRIs) on the market. We hear a lot about them, but do we really understand how these drugs work and what risks are involved for anyone who uses them?Let... More

Even before John Smith's crew weathered its first squall, the Chesapeake Bay and its tributaries had been ravaged by every type of storm imaginable. A 1769 hurricane altered the course of history, demolishing the shipping channels of Charlestown and making Baltimore the dominant port. A once-in-five... More

&“Say what you mean, but don&’t say it mean.&” —12-Step aphorismFrom the author of My Brain Is Hanging Upside Down, a new graphic memoir brimming with black humor, which explores the ultimate irony: the author's addiction to 12-Step programs.David Heatley had an unquestionably troubled and eccentric... More