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Completely revised to align with ISO 9001:2015, this handbook has been the bible for users of 　ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs. Whether you are an experienced professional, a novice, or a quality management student or researcher, th... More

From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management. Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, too... More

An international textbook designed as a quick introduction for students from around the world studying sociology of family, this text provides comprehensive coverage of the major topics in the sociology of family life. Written in an easy access style it opens with a chapter on defining family and fa... More

Until recently we have known more about gift giving practices in pre-industrial societies than about those of industrial western society. In this book, first published in 1988, David Cheal shows that the process of present giving and receiving is a vital element in contemporary social life, relevant... More

Over a period of six years, at factory and warehouse, at the tavern across the road, in their homes and union meetings, on fishing trips and social outings, David Halle talked and listened to workers of an automated chemical plant in New Jersey's industrial heartland. He has emerged with an unusual... More

This thesis describes the stand-alone discovery and measurement of the Higgs boson in its decays to two W bosons using the Run-I ATLAS dataset. This is the most precise measurement of gluon-fusion Higgs boson production and is among the most significant results attained at the LHC. The thesis prov... More

Rose of Sharon had cried out to the man on the boat, tried to warn him the night he was shot for fishing where he wasn't welcome. Then she retreated into silence--and guilt. Rose might have kept quiet if it hadn't been for Lily, the outsider whose infidelities titillated Prince George County. Brassy... More

Oswald Mosley has been reviled as a fascist and lamented as the lost leader of both Conservative and Labour Parties. Concerned to articulate the demands of the war generation and to pursue an agenda for economic and political modernization his ultimate rejection of existing institutions and practic... More

This book is a study of New Zealand shaking off its quasi-colonial dependence on Britain.  Has New Zealand moved beyond its colonial heritage? Is it now time to remove the Union Jack from the national flag and change to a Republic? Hall analyses the three decades after World War II when changes in B... More

Using a combination of existing and original research, this new text provides a simple explanation for the low turnout in American elections: rather than creating an environment conducive to participation, the institutional arrangements that govern structure participation, representation, and actual... More

Darryn is in for a real adventure when he goes to the local supermarket in search of some delicious potato chips.... More

Australia's incredible gold rushes of the mid- to late-1800s produced tremendous wealth and ensured the financial survival of the struggling Australian colonies. Not only that, but they also tripled the country's small population, were the last nail in the coffin for convict transportation, subverte... More

In 1953, Boy Scouts aboard a passenger train in New Zealand face death when a bridge over a river is washed out. This true story depicts the Tangiwai disaster and how one boy’s quick thinking helps to save friends and passengers. The tragedy resulted in early warning systems on Mount Rauapehu to ale... More

Patrick is too excited to sleep! It’s the first day of vacation, and he can’t wait to pretend to drive a train around his room. The only problem is he keeps waking his family up! Will Patrick be able to get the train back to the “station” safely? Or will his family make him go back to bed?... More

Mr Burrows never does anything without his hat on.... More

Over a period of six years, at factory and warehouse, at the tavern across the road, in their homes and union meetings, on fishing trips and social outings, David Halle talked and listened to workers of an automated chemical plant in New Jersey's industrial heartland. He has emerged with an unusuall... More

Railway workers were a uniformed and respectable section of the Victorian and Edwardian working class. They built their trade unions in the face of employer hostility and their organisations played a crucial role in the construction of effective labour politics. Local political organisations owed mu... More

More urgent than ever, David G. Gil's guiding text gives social workers the knowledge and confidence they need to change unjust realities. Clarifying the meaning, sources, and dynamics of injustice, exploitation, and oppression and certifying the place of the social worker in combating these conditi... More

Originally published in 1976. This book helps beginning and practising teachers to operate effectively in multiracial schools; its emphasis is on practical guidance for the classroom. It presents a review of the salient features of teaching in multiracial schools, comprising a brief description of t... More

On the afternoon of 8 April 1802, in the remote southern ocean, two explorers had a remarkable chance encounter. Englishman Matthew Flinders and Frenchman Nicolas Baudin had been sent by their governments on the same quest: to explore the uncharted coast of the great south land and find out whether ... More

On the afternoon of 8 April 1802, in the remote southern ocean, two explorers had a remarkable chance encounter. Englishman Matthew Flinders and Frenchman Nicolas Baudin had been sent by their governments on the same quest: to explore the uncharted coast of the great south land and find out whether ... More

In the late 1930s the Lancashire town of Bolton witnessed a ground-breaking social experiment. Over three years, a team of ninety observers recorded, in painstaking detail, the everyday lives of ordinary working people at work and play - in the pub, dance hall, factory and on holiday. Their aim was ... More

One of "21 books we can't wait to read in 2020" —Thrillist"Complex, turbulent, as haunting as a pedal steel solo" —Jonathan Miles, The New York Times Book ReviewA New York Times Book Review summer reading pickNamed one of the 10 best July books by The Washington Post and The Christian Science Monito... More

The Shift Age is about humanity's new ere. As the Information Age gives way to the Shift Age, we are entering a time of transformation and change that offers both great risk and incredible opportunity. David Houle identifies and explains the dynamics and forces that already have reshaped and will co... More

The book analyses agricultural economics and food policy in New Zealand, where farming produce has been by far the main export commodity. Farming exports’ importance, together with the need to diversify exports away from a former colonial relationship with the UK, makes liberalising agricultural tra... More